Player Protection
At SEGACasino.com and SEGAPoker.com, we are committed to
providing our players with a dynamic and high value online
gaming entertainment. We value your trust, thus we maintain the
highest level of integrity of our slots, casino, skill and poker
games through the following measures:
- Games are restricted to individuals 18 years of age or older;
- Restrictions on SEGAcasino.com employees playing the online facilities;
- Enforcing strict guidelines on advertisements;
- Enforcing fair, honest and courteous treatment of all customers;
- We strictly comply with AGCC’s guidelines and regulations.
Self Exclusion
If you feel that gambling is no longer fun and you are starting
to get concerned about your behavior and your gambling activity,
you can request to self-exclude via Customer Care Team. This
option enables you to close your account for a minimum period of
6 months up to five years, as requested. During the
self-exclusion period, your account will be closed. Any attempt
to create a new account will be frozen immediately upon
verification. The temporary blocked access will be enforced and
will be irrevocable during the self-exclusion period. We will
make sure you will not receive any promotional materials during
this time.
Under Terms and Condition Section 19:
SELF-EXCLUSION
- If You have elected to use any of the self-exclusion tools in connection with any of the SEGA Games Platforms or any other Platforms provided by any group company from time to time, You acknowledge and agree that You are not permitted to open or use an Account with any other group company ('Additional Group Account') during the self-exclusion period You have selected.
- In the event of a breach by You of Section 19(a) above, We and/ or any group company shall additionally be entitled (but not obliged) to suspend any funds You may deposit (or have previously deposited) in any Additional Group Account.
- For the avoidance of doubt, in the event of a breach by You of 19(a) above, neither We nor any group company shall be liable to refund to You any funds You may wager in any Additional Group Account during the self-exclusion period You have selected.
Upon self exclusion the account will be immediately closed and
the balance is returned together with any winnings that are due.
If you want to re-activate your account after the self-exclusion
time frame, you just need to contact our Customer Care Team.
GamCare is the national association dedicated to addressing the
social impact of gambling. SEGA Games is GamCare certified and
works with them to develop policies and practices that target
problem gambling in accordance with their Social Responsibility
Code of Conduct.
If you feel that you have NOT been treated fairly, we are here to address your concerns. You may contact us through our 24/7 Customer Care Team.
SEGA was founded in 1940 as Standard Games out of Honolulu,
Hawaii, United States of America.
SEGA stands for “SErvice GAmes of Japan”
Top Affiliates can earn in excess of $1 million per annum.
A player with a SEGA Games account can play on all SEGA Games
online sites utilizing the company’s shared wallet known as
SEGA Pass. The various games include SEGA Casino and SEGA Poker.
SEGA Partners offers you a share of revenue from all games played
by your players and the opportunity to recruit sub-affiliates,
which enables you to earn money on their performance.
